FAQ

Last updated: May 8, 2026

The following frequently asked questions are provided to help customers understand shopping, payment, shipping, returns, and customer support at lrskp. For more detailed information, please review the policies posted on our website.

1. What is lrskp?

lrskp is an online women’s clothing retail store. We offer women’s apparel and related fashion products through our website.

lrskp operates as an online retail store and does not operate a physical retail storefront.

2. Where do you currently serve customers?

We currently primarily serve the United States market and accept orders shipped to addresses within the United States.

At this time, we do not offer international shipping.

3. Do you have a physical store?

No. lrskp operates as an online retail store and does not operate a physical retail storefront.

The business address listed on our website is provided for business correspondence, administrative, and customer support purposes only. It is not a physical retail storefront and is not our default return address.

4. How can I contact lrskp?

You can contact us using the information below:

Email: info@lrskp.com
Phone: +1 480 918 7346

Business Address:
3326 Woodburn Village Dr
Annandale, Virginia 22003
United States

Business Hours:
Monday–Friday
9:00 AM – 5:00 PM (EST)

5. How long does customer support take to respond?

We usually respond within 1–2 business days.

During weekends, U.S. public holidays, promotional periods, or periods of high order volume, response times may be slightly longer.

6. Will I receive an order confirmation email?

Yes. After payment is successfully completed, an order confirmation email will be sent to the email address provided during checkout.

If you do not receive the confirmation email, please check your spam, junk, or promotions folder first.

If you still cannot find it, please contact us at:

info@lrskp.com

7. What payment methods do you accept?

We may accept the following payment methods at checkout, where available:

Shop Pay;
Shop Pay Installments;
Visa;
Mastercard;
American Express;
Diners Club;
Discover;
Maestro;
Apple Pay;
Google Pay;
PayPal;
Other payment methods displayed at checkout.

The payment methods available for your order are the options shown at checkout.

8. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing times may be extended during periods of high order volume, holidays, inventory coordination, carrier service disruptions, or other operational conditions.

9. How long does delivery take?

After an order has been shipped, standard delivery usually takes 5–8 business days.

The estimated total delivery timeframe is:

Processing Time + Shipping Time = approximately 6–11 business days

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, peak seasons, or other circumstances outside our control.

10. How much does shipping cost?

We currently offer free standard shipping on orders shipped within the United States.

If expedited shipping or additional shipping options become available, any applicable fees will be displayed at checkout.

11. Do you offer international shipping?

No. At this time, we only accept orders shipped to addresses within the United States.

12. How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

A tracking number is usually provided within 2 business days after shipment confirmation.

13. Can I change my shipping address?

If you need to request a shipping address change, please contact us within 24 hours of placing your order at:

info@lrskp.com

We will do our best to assist, but address changes may not be possible once the order has entered processing, fulfillment, or shipment.

14. Can I cancel my order?

If you wish to cancel your order, please contact us within 24 hours of placing the order.

We will make reasonable efforts to cancel orders that have not yet entered processing, fulfillment, or shipment.

Whether an order can be canceled depends on its processing status at the time we receive your request. Once an order has entered processing or shipment, cancellation may no longer be possible.

15. Can I change the product, size, color, or quantity in my order?

If you need to change the product, size, color, or quantity in your order, please contact us as soon as possible.

Because orders may begin processing quickly, we cannot guarantee that product changes can be completed.

If the order has already entered processing or shipment, you may need to request a return after delivery in accordance with our Return & Refund Policy and place a new order for the desired item.

16. What is your return window?

Eligible items may be returned within 30 days after delivery.

Returned items must be unworn, unused, unwashed, in their original condition and packaging, and must include all tags, labels, and accessories where applicable.

For detailed requirements, please review our Return & Refund Policy.

17. What items are not eligible for return?

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Final sale items;
Clearance items;
Gift cards;
Customized or personalized items;
Items marked as non-returnable on the product page;
Items that are worn, used, washed, damaged, or otherwise do not meet the return conditions.

18. How do I request a return?

Please contact us first by email at:

info@lrskp.com

Please include:

Your order number;
The name used for the order;
The email address used at checkout;
The item you would like to return;
The reason for the return;
Photos, if applicable.

After review, we will provide return instructions and, where applicable, the correct return address.

Please do not send items directly to our business address.

19. Is the business address on your website the return address?

No.

The business address listed on our website is for business correspondence, administrative, and customer support purposes only. It is not our default return address.

Returned items must be sent only to the return address provided in our approved return instructions.

Returns sent without prior authorization, or sent directly to the business address or an incorrect address, may be delayed, refused, or may not qualify for refund processing.

20. Who pays for return shipping?

Unless the item arrives damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.

If the issue is confirmed to be due to our error, we will cover any applicable additional shipping costs related to the approved resolution.

21. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us within 7 days of delivery at:

info@lrskp.com

Please include:

Your order number;
Photos of the item;
Photos of the packaging;
A description of the issue.

After review, we may offer a replacement, refund, store credit, or another appropriate resolution.

22. How long does it take to receive a refund?

Approved refunds will be issued to the original payment method used for the order.

Refunds are typically processed within 5–10 business days after the returned item has been received and inspected, or after a cancellation or refund request has been approved.

The time it takes for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

23. Do you offer direct exchanges?

We currently do not offer direct product exchanges.

If you would like a different size, color, or style, we recommend returning the original eligible item and placing a new order for the desired item.

24. Can product colors or sizes vary?

Yes. Product colors may vary slightly due to lighting, device screens, or display settings.

Sizing and fit may vary depending on measurement methods, fabric, product batches, body shape, and personal fit preferences.

We recommend reviewing the product description and size information before placing an order.

25. What if tracking shows delivered but I did not receive my package?

If tracking shows that your package has been delivered but you have not received it, we recommend that you:

Confirm that the shipping address is correct;
Check around your delivery location, mailbox, front desk, property office, or package locker;
Ask household members, neighbors, or building management;
Contact the carrier for delivery details.

If you still cannot locate the package, please contact us. We will review the order and tracking information and make reasonable efforts to assist. However, we cannot guarantee replacement or refund for packages marked as delivered by the carrier.